In 15 years as CIO and director of Information Technology Services, his work was foundational to internal areas like information security — but also to resident-facing services like 311 and free Wi-Fi.
Tyson Morris, the former chief information officer in Chattanooga, Tenn., is the new CIO for the Metropolitan Atlanta Rapid Transit Authority. He’ll guide it through application upgrades and digital transformation work.
State data released one year after the launch of California vs. Hate, the hotline and online portal for reporting hate crimes and incidents, shows its impact. People statewide reported more than 1,000 acts of hate.
The city of San Jose has adopted an AI-powered translation tool to improve accessibility at City Council meetings for people who primarily speak a language other than English. It may see wider use, depending upon its performance thus far.
From digital inclusion to AI innovation, we take a closer look at Government Technology’s honorees in the 23rd year of its annual awards. In conversation with editorial staff, we focus on the work of five particular leaders.
A new claims portal is in place and call center upgrades are ongoing as state officials make large-scale changes to the technology behind Employment Development Department services. Next up: an RFP to replace the mainframe.
Local governments are increasingly using technology such as kiosks, chatbots and online forms to streamline services, but are these tools accessible to everyone? Data reveals critical gaps that may have simple fixes.
The state of Indiana has implemented a tool called Pivot, which leverages artificial intelligence to support job seekers by unveiling potential career paths personalized to their career goals. Later this year, it will begin to take on other tasks.
The state Department of Commerce and the Eastern Shore Regional GIS Cooperative have launched four dashboards that aggregate multiple streams of demographic and economic data, providing insight for government and residents.
The Borough of Prospect Park has deployed a tool from gov tech startup Polimorphic to respond to incoming telephone calls. The artificial intelligence is helping a small staff connect with residents despite a reduced work week.
